When it comes to making a claim, it can be a difficult time. You’ll have a lot of other things on your mind, so we feel it's important to guide you through the process and make it as straightforward as possible.
Here you'll find the information you’ll need, and discover what steps we take along the way.
We understand that when it comes to making a claim, it can be a difficult time.
That’s why our experienced claims assessors have completed a Samaritans training course which provides them with the skills to support you and take some of the pressure off. We want to help with a stress-free claims process and rest assured that each claim will be treated individually and personally.
Here you’ll find a list of what we’ll need if you’re making a claim on behalf of someone who held a Life Insurance, Over 50s or Whole of Life Protection Plan.
If the policy holder had a Critical Illness or Income Protection policy, and you need to let us know they’ve passed away – please contact us using the numbers in the relevant section on this page.
When you let us know about a claim, please provide us with:
The simple way to view and manage Legal & General products online.
For Life Insurance and “Whole of Life Protection Plan” policies - 0800 137 101
For “Over 50s Life Insurance” policies - 0800 009 3506
Lines are open 9am to 5pm, Monday to Friday.
If Terminal Illness Cover is included with your life cover, it means we may pay out the full amount of cover before you pass away, if your life expectancy is less than 12 months. This means you can decide how this money is used, and it provides one less thing to worry about in the last months of your life.
Depending on the policy you have, the terminal illness cover may not run for the full term of your plan. Also a terminal illness claim cannot be made after the death of the person insured. Please refer to your policy documents, which you can see on My Account. These will tell you when you can make a terminal illness claim, or you can contact us using the details below.
When you let us know about a claim, please provide us with:
Please continue to pay your premiums whilst the claim is being assessed.
The easiest way to start a claim is to log into:
The simple way to view and manage Legal & General products online.
Lines are open 9am to 5pm Monday to Friday.
When you let us know about a claim, please provide us with:
If you’re making a Children’s Critical Illness Cover claim, we may ask you for a copy of the child’s birth certificate (or evidence of the legal adoption or legal guardianship).
Please continue to pay your premiums whilst the claim is being assessed.
The easiest way to start a claim is to log into:
The simple way to view and manage Legal & General products online.
Lines are open 9am to 5pm Monday to Friday.
You can also use this number if you need to tell us the policy holder has passed away. We’ll then help you to end the policy and stop any future premiums being charged.
It’s important you contact us as soon as possible when you need to make a claim, as it can take us time to gather all the information we need.
For us to fully assess your claim, we’ll need to receive all the information we request from both you and any third party (such as a Doctor).
We want to avoid delays to your benefit being paid, so please help us to do this as quickly as possible.
Contact us to make a claim as soon as you’re unable to work if you believe your illness or injury will likely continue past your waiting or chosen deferred period.
To let us know about a claim, you'll need to provide the following:
Please provide this as soon as you can, so we can help you as quickly as possible.
Please continue to pay your premiums whilst the claim is being assessed.
The easiest way to start a claim is to log into:
The simple way to view and manage Legal & General products online.
Lines are open 9am to 5pm Monday to Friday.
We may record and monitor calls.
You can also use this number if you need to tell us the policy holder has passed away. We’ll then help you to end the policy and stop any future premiums being charged.
Fracture Cover is an additional benefit taken alongside our policies. Each year at renewal, you have the option to renew or remove it from your cover. So please check your policy details on My Account to see if you have this benefit included in your policy.
It’s insured by AXIS Specialty London (the insurer) with all claims processed by Trustedoctor.
To make a claim, the life insured will need to register for the Trustedoctor portal using the following link www.trustedoctor.com/landg-fracture-cover
Here you’ll find all the instructions on how to activate your account to get access to your personal dashboard.
You can then access your personal dashboard or submit a claim at any time within the Fracture Cover policy term. All claims are managed by Trustedoctor.
Hospitalisation Benefit is included in some Income Protection Benefit policies.
You may be eligible for a benefit payment if you spend at least seven consecutive nights in hospital during your deferred period as a result of an illness or injury.
We’ll pay one thirtieth of your monthly benefit for each night you stay in hospital up to £150 per night. This can be paid from the 8th day, following seven consecutive nights in hospital. Please refer to the Hospitalisation Benefit section of your policy booklet for more information.
You can claim for this cover even if you’re not making an Income Protection Benefit claim at the same time. Just call our Claims team who will let you know if you can claim.
If you’re also making an Income Protection Benefit claim, then our claims team will review this cover at the time you tell them about your claim.
Lines are open 9am to 5pm Monday to Friday.
We may record and monitor calls.
Private Diagnostics is an additional benefit taken alongside our policies. Each year at renewal, you have the option to renew or remove it from your cover. So please check your policy details on My Account to see if you have this benefit included in your policy.
It’s insured by AXIS Specialty London (the insurer) with all claims processed by Trustedoctor.
Private Diagnostics allows the life insured and/or their child access to a specialist in order to speed up specialist consultations and diagnostic testing for:
This benefit includes a support service which will assist the life insured in choosing and arranging the virtual consultation with a specialist through the Trustedoctor customer portal.
Please see your policy booklet for more information.
To make a claim, the life insured will need to register for the Trustedoctor portal using the following link trustedoctor.com/landg-private-diagnostics
Here you’ll find all the instructions on how to activate your account to get access to your personal dashboard.
You can then access your personal dashboard or submit a claim at any time within the Private Diagnostics policy term. All claims are managed by Trustedoctor.
If Waiver of Premium is included with your policy, this lets you stay covered without paying for it if you’ve been ill or injured for a number of weeks and meet the qualifying criteria. See your policy documents for the details and call us if you think you’re eligible to claim.
Please let us know if you think you'll need to make a claim. The earlier you tell us the more we can help. You will need to provide us with:
Please continue to pay your premiums whilst the claim is being assessed.
To make a Waiver of Premium claim for an Income Protection policy:
0800 027 9830 (Option 2)
Lines are open 9am to 5pm Monday to Friday.
To make a Waiver of Premium claim for a Life Insurance / Critical Illness Cover policy:
Lines are open 9am to 5pm Monday to Friday.
